SKEEN Clinic is dedicated to protecting your privacy and ensuring the security of your personal and sensitive information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or access our website.
SKEEN Clinic complies with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). These principles govern the handling of personal information, including sensitive health information, to ensure your privacy is respected and protected.
Directly from You: When you book an appointment, fill out forms, or consult with our healthcare professionals.
Through Our Website: Automatically collected data through cookies and similar technologies.
From Third Parties: With your consent, we may receive information from other healthcare providers or referral sources.
We collect your information for the following purposes:
Providing Services: To deliver medical and cosmetic treatments effectively and safely.
Communication: To contact you regarding appointments, treatments, and clinic updates.
Billing and Payments: To process payments and manage billing.
Improving Services: To enhance our services based on your feedback and usage patterns.
Compliance: To comply with legal and regulatory requirements.
Your information is used for:
Clinical Purposes: Diagnosing, treating, and managing your health and cosmetic needs.
Administrative Purposes: Scheduling appointments, managing patient records, and processing payments.
Marketing Communications: With your consent, to send you promotional materials, newsletters, and updates about our services.
Research and Analysis: In an aggregated and anonymized form to improve our services.
We may disclose your information to:
Third-Party Service Providers: Such as billing companies, IT service providers, and marketing agencies, who assist us in operating our clinic and providing services to you.
Healthcare Professionals: When necessary for your treatment and care.
Legal Obligations: To comply with laws, regulations, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our clinic.
Your information may be transferred to and stored in countries outside Australia. We ensure that any overseas recipients comply with the APPs to protect your information.
We implement robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
Encryption: For data transmission and storage.
Access Controls: Restricting access to your information to authorized personnel only.
Regular Audits: To ensure the effectiveness of our security practices.
You have the right to
Access Your Information: Request a copy of the personal information we hold about you.
Correct Your Information: Request corrections to any inaccurate or incomplete information. To exercise these rights, please contact us using the details provided below.
We retain your personal and sensitive information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
By using our services and providing your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
SKEEN CLINIC
[Clinic Address]
Phone: [Clinic Phone Number]
Email: [Clinic Email Address]
If you believe we have breached your privacy rights, you may lodge a complaint with us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from children without parental consent.
Given the nature of our services, we may collect sensitive health information. We handle this information with the highest level of care and in accordance with the APPs and relevant healthcare privacy laws.